Welcome to the website of NovoPacks (“we”, “us”, “our”). By accessing or using our website (www.novopacks.com), you agree to comply with and be bound by this combined Website Terms of Use, Privacy Policy, and Cookie Policy. If you do not agree with these terms, please refrain from using our site.

1. About NovoPacks and Applicable Legal Framework

NovoPacks is a packaging products importer and distributor, headquartered in Bulgaria with operations across the EU. As a controller of personal data under Article 4(7) of the General Data Protection Regulation (EU 2016/679), we are committed to complying with GDPR as well as the Bulgarian Law on Personal Data Protection.

2. Website Terms of Use

You may use this website solely for lawful purposes and in accordance with these terms. You must not:

• Use the site in any way that breaches local, national, or international law or regulation. 
• Reproduce, duplicate, copy, or re-sell any part of our website in contravention of our intellectual property rights. 
• Introduce viruses, trojans, worms, or other malicious software. 

All intellectual property on this website, including logos, text, designs, graphics, and software, is owned by NovoPacks or licensed to us. You may view, download, and print content for personal use only. Commercial use or modification is prohibited without written consent.

We do our best to maintain accurate and up-to-date information, but we make no warranties, express or implied, regarding its accuracy or suitability for a specific purpose. Use of the website is at your own risk.

3. Personal Data Collection

We collect and process limited personal data from website visitors via the following:

Google Analytics: We use Google Analytics to monitor site performance and improve user experience. This includes anonymized data such as browser type, device information, language preferences, IP address (masked), referring URL, and pages viewed.

Contact Form: When you submit our contact form, we collect your name, email address, phone number (optional), and the message you provide. This data is used solely to respond to your inquiries or provide requested services.

4. Legal Basis for Processing Personal Data

Our processing activities are based on the following lawful grounds under Article 6 of the GDPR:

• Google Analytics data is processed under our legitimate interest (Article 6(1)(f)) to analyze traffic and optimize our website. 
• Contact form submissions are processed with your explicit consent (Article 6(1)(a)), which you provide by submitting the form. 

We do not use your data for direct marketing unless you have explicitly opted in.

5. Data Storage and Retention

All data collected through our website is stored on secure servers within the European Economic Area (EEA). We implement encryption, access controls, and industry-standard security protocols.

Google Analytics data is retained for a maximum of 26 months. Contact form data is kept for up to 6 months unless a legitimate interest or legal obligation requires longer retention (e.g., pre-contractual negotiation or dispute resolution).

6. Data Sharing and International Transfers

We may share anonymized Google Analytics data with Google LLC (USA). These transfers are protected under GDPR-compliant Standard Contractual Clauses. We do not sell or trade your personal information. Contact form data is not shared with third parties unless legally required (e.g., court order or lawful investigation).

7. Your Rights Under GDPR

If you are an individual in the EU, you have the following rights under GDPR:

• Right to access: Request a copy of your personal data. 
• Right to rectification: Correct inaccurate or incomplete data. 
• Right to erasure: Request deletion of your data (“right to be forgotten”). 
• Right to restriction: Limit how your data is processed. 
• Right to object: Oppose processing on legitimate interest grounds. 
• Right to data portability: Receive your data in a structured, machine-readable format. 

To exercise any of these rights, contact us at [email protected]. We will respond within one month. If you are dissatisfied, you may lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP):

Commission for Personal Data Protection
2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, Bulgaria
Website: www.cpdp.bg
Email: [email protected]

8. Cookies and Tracking Technologies

Our site uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device. The types of cookies we use include:

• Strictly necessary cookies: Required for site functionality. 
• Analytics cookies: Help us understand how users interact with the site (Google Analytics). 
• Preference cookies: Remember your language or region. 

When you first visit our site, a cookie consent banner will appear. By accepting cookies or continuing to use the site, you consent to their use. You can withdraw consent at any time by adjusting your browser settings or using our cookie management tool.

For more details on Google’s data practices, please visit: https://policies.google.com/privacy

9. Third-Party Websites

Our website may contain links to external websites. These are provided for convenience only. We are not responsible for the content, privacy policies, or practices of third-party sites.

10. Children’s Data

Our site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us immediately at [email protected].

11. Modifications to this Policy

We may update this combined legal notice, privacy policy, and cookie policy from time to time to reflect legal or operational changes. The latest version will always be available on this page, with the last revision date stated below.

12. Governing Law and Jurisdiction

These terms are governed by the laws of the Republic of Bulgaria. Any disputes arising in connection with the use of this site will be subject to the exclusive jurisdiction of the Bulgarian courts.

13. Contact Details

For all inquiries regarding this policy or your personal data, please contact:

NovoPacks
Email: [email protected]
Last updated: April 4, 2025